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Ticket FAQ

Frequently Asked Questions

Questions & Answers


  • Use of local transport

    You can use public transport in the VRN area for free with your ticket. In order to be considered as a valid ticket, the name on the ticket must match that on your ID card! So have an ID card with you in case of a ticket inspection.

  • Will I be able to enter the venue if there is a different name on my ticket?

    At the entrance to Time Warp, the ticket name does not have to correspond with the name of the ticket holder. We will NOT check the name on the ticket at the entrance (exception: In case of any validation question, we will check names and purchase etc.) . However, for the free use the public transport, which is part of your Time Warp ticket, the name on the ticket must match your own name. If you have a valid ticket with the name of another person, you must buy a seperate train/bus ticket if you would like to use public transport.

  • Can I change the name on my ticket?

    Only until the 22nd of March, 2020. After this date, we will send the personalized public transport tickets to the ticket holders and a change will no longer be possible. In order to change your name, simply log into Eventbrite and change the names on your tickets. You will receive a new ticket with the new name. On 22nd March our partner Printabl will then send the transport ticket with the corrected name to you. Name changes will not be possible starting 23rd of March, 2020.

  • Do I have to print my ticket?

    No, we can also scan the ticket from your mobile display. So make sure you have enough battery and your screen is bright enough.

  • I want to buy a Hardticket

    You can buy a hardticket at stores partnering with Reservix in Germany.
    For more information please visit their website.
    Enter your postal code to find stores in your area.

    Buy Hardticket
  • What are Early Morning Tickets?

    The Time Warp Early Morning Ticket is valid from 5 AM onwards on Sunday the 5th of April.
    Experience 9 hours of Time Warp. Includes Public Transportation.
    Early Morning Tickets are also available as Backstage Premium Tickets.

  • Can I get a refund of my ticket?

    Unfortunately we are not able to offer refunds, so please make sure you will definitely be able to travel to the festival before you book. We make clear before you book that refunds are not possible. We also make clear that refunds are not possible in our booking conditions, which you agree to when you buy.

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