Cashless Information

We are using a cashless payment system!

At the entrance, you will exchange your ticket for a free festival wristband. On the wristband you will find an RFID chip, which can be topped up with funds online or at various top up stations on the festival grounds using cash, credit card, or debit card. You will be able to pay for food, drinks, and merchandise using your chip.

• Why cashless?

  The cashless solution is safer, quicker, and easier than the usual token system. It facilitates the process for us as organizers and thus also your festival experience.
  

• How to Pre-Top Up

  You will be able to add funds to your account online before the event with our new Pre-Top Up function. To do so, you need to register or log into your account at WeezPay. You'll then need to put the ticket ID of your ticket which you want to add funds to. Payment method for Pre-Top Up is credit card only. Pre-Top Up is available until Saturday, 1st April at 7pm.
  
  If you want to pre-top up more than one ticket, please use different e-mails during account creation.
  

• How to Top Up during the event

  You can add funds using cash, credit card, or debit card at the various top up stations. You don’t have to prepare anything in advance — as soon as you receive your festival wristband, you can top it up at any time on the festival grounds.
  You do not have to load funds onto your chip. The minimum amount per top-up is €10.00, the maximum amount you can load at once is €300.00. After use, you can top up your funds at any time.
  

• How do I know how many funds are on my wristband?

  After buying something at any booth, you can ask for your remaining balance. The staff at the top up stations can of course also tell you your current account balance at any time.
  

• How does the refund of my funds work?

  By using the ID on the back of your RFID chip, you can have your remaining credit charged back to your account by latest Wednesday, April 12th 2023 for a fee of 94 cents. This fee helps us cover the costs of the manual process; we thank you for your understanding. Thanks to this process, you won’t have to queue at the end of the event.
  

• How to refund?

  Refunds can be requested between April 3rd and April 12th 2023. The processing of refunds then usually takes about five to ten working days following the deadline.
  

• Is there a fee for refunds?

  There is a system charge of 94 cents per transaction for processing the refund. This fee helps us cover the costs of the manual process. Thank you for your understanding!
  

• How much money can I load onto my wristband?

  The minimum amount per top-up is €10.00, the maximum amount you can load at once is €300.00. If you run out of credit on your wristband, you can top it up again at one of our top up stations in €10 increments. Lost wristbands will not be replaced.
  

• Will I be monitored via the chip?

  We do not create any movement profiles of festival visitors, nor do we pass data on to third parties. We of course adhere to the established data protection regulations.
  As soon as your personal data is no longer required for the provision of services or processing of payment transactions and credit balances, and there are no legal retention obligations in our way, they will be deleted.
  

Our cashless system is provided by PlayPass.